Breast Pumps
Q. What are Avent breast pumps made from? Do they contain BPA?
A. Avent breast pumps are made from polypropylene, which is a BPA-free material.
Q. What should I do if I experience pain when I use the breast pump?
A. Stop using the breast pump and consult your breastfeeding advisor. If the pump does not come away easily from the breast, it may be necessary to break the suction by placing a finger between the breast and Let-down Massage Cushion or between the breast and pump funnel.
Q. Will the breast pump work without the adapter ring? What can I do if I lose it?
A. We do not recommend using the breast pump without the adapter ring. If you lose the adapter ring, please contact Consumer Care on 0800 331 6015 begin_of_the_skype_highlighting 0800 331 6015 end_of_the_skype_highlighting to obtain replacement(s).
Q. Can I still use the breast pump if it gets scratched?
A. With regular use, some light scratching is normal and will not cause problems. However, if a part of the breast pump becomes badly scratched or cracks, discontinue use and contact Consumer Care on 0800 331 6015 begin_of_the_skype_highlighting 0800 331 6015 end_of_the_skype_highlighting to obtain replacement part(s).
Be aware that combinations of detergents, cleaning products, sterilizing solution, softened water and temperature fluctuations may, under certain circumstances, cause the plastic to crack. Avoid contact with abrasive or antibacterial detergents as these can damage the plastic.
Q. The Avent electronic pump does not switch on. What is the problem?
A. Press the blue button of the control handle and hold it for 3 seconds. The pump will switch on.
Feeding with Bottles
Q. Do Philips AVENT baby bottles include BPA?
A. All Philips AVENT bottles, breast pumps, sterilisers and feeding solutions sold in the United Kingdom are BPA-free.
Q. How will I know if a product is BPA free?
A. The packaging of products which do not contain BPA is clearly labeled ‘BPA-free’.
Q. Are microwave sterilizers safe to use?
A. We can speak only for the Philips AVENT microwave sterilizer. Microwave sterilizers have been used for a number of years and provide a fast, efficient and effective method of sterilizing for busy parents. The Philips AVENT microwave sterilizer passes all relevant safety standards. It also does not contain BPA as it is made from polypropylene.
Q. Are steam sterilizers safe to use?
A. Again, we can only speak for our steam sterilizer which passes all relevant global safety standards for electrical products. It does not contain BPA as it is made from polypropylene.
Q. What do you mean by ‘feeding solution’?
A. A feeding solution is a product that has contact with food or liquid consumed by a baby. It includes all of our reusable baby bottles, pacifiers and breast pumps.
Q. Does Philips AVENT agree with the advice not to use scratched or damaged bottles?
A. Yes. This is already indicated in our directions for use where it states: Excessive concentrations of detergents may eventually cause plastic components to crack. Should this occur, replace immediately. We recommend this course of action not because the bottles contain BPA but because cracked bottles are more challenging to clean and can be dangerous as liquid may leak out from the bottle and can result in injury to the infant.